Smile Nigeria, West Africa pioneer 4G LTE broadband service provider has commended MainOne and Globacom for helping the company overcome the challenge in a less hurtful manner.
This came against the background of the outage and disruption of service occasioned by the recent cut in submarine cable.Ahmad Farroukh, group chief executive officer, Smile commended both MainOne and Globacom for “the relentless support both firms offered to the company to aid the quick delivery of additional capacity required during the recent WACS submarine fibre cut”.
Farroukh noted “the huge demand for IP capacity from other operators in Nigeria during the unfortunate event” and expressed his company’s deep appreciation for “the commitment proffered by MainOne and Globacom to make quick alternative arrangements with multiple upstream providers to accommodate our network”.
The company, renowned for the primacy of its customer’s service, regretted any inconvenience caused by the slight disruption in its service rendition in some areas and assured all its stakeholders that their best interest remains upper most in all its consideration.
An innovative company Smile launched the first 4G LTE network in West Africa in Nigeria in 2014 revolutionising the way people access the internet.
The company was the first to launch VoLTE on its network and has continued with its innovation, having introduced SmileVoice, which is a free mobile app that enables customers with any Android or Apple iPhone device (including those which are not VoLTE-enabled) to make SuperClear voice calls over Smile’s 4G LTE network. It was also the first to introduce an Unlimited offering, which enables SuperFast data and SuperClear voice, all on one bundle.
